Platser: Glasgow, Scotland
Yrkesområde: IT, Infrastructure, Desktop, Help Desk Technician
Lön: £120 - £121 per day
Anställningsform: Temporary (6 Months)
Jobb ID: TEK161020

Jobbeskrivning:

Our global client are looking to bring on IT consultants to a new team. They will be working as part of a fully remote helpdesk servicing end users.

The scope of the job is to provide technical support to customers using the clients imaging products. Day to day tasks include:

  • Provide first level contact and convey resolutions to customer issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Update customer data and produce activity reports

  • Walk customers through problem solving process

  • Follow up with customers, provide feedback and see problems through to resolution

  • Utilise excellent customer service skills and exceed customers expectations

  • Ensure proper recording, documentation and closure

  • Recommended procedure modifications or improvements

  • Preserve and grow knowledge of help desk procedures, products and services

    The must have skills needed for this position include:

  • Proven working experience in providing help desk support

  • Proficiency in written and spoken French and / or German as well as English

  • Experience performing end-user data migrations using USMT

  • Knowledge around and experience of working with Windows 10

  • Strong client facing and communication skills.
This is for an initial 6 month contract, however there is scope for this to extend past these dates.

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our

Nyckelkompetens:

French Speaking, German Speaking, USMT, Windows 10


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Rachel Scougall



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